How a Form Makes a Difference

December 01, 2022

From the Gates Foundation:

In 2018, after three years of prototyping, digesting 1,800 pages of federal and state regulations, prototyping again, and pilot testing, Michigan rolled out a new form. It is 80% shorter. Nine out of 10 applicants fill it out in 20 minutes or less. And it takes staff 42% less time to process.

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This work by Matt Zagaja is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.