Rhode Island Recommits to Failed Vendor

April 19, 2018

This morning I saw the following tweet from Aaron Snow in my timeline:

Stories like these frustrate me greatly as someone who builds technology for government. The first reason is the size of these contracts are enormous relative to the cost of developing good software. At MAPC our projects tend to all be budgeted under a million dollars. We deliver them in the span of a year or so with a small team of developers. The magic part about software is unless you reach enormous scale, you can serve millions of users without spending lots of extra money. At Berkman Klein I worked on a project that served millions of users via Google Search on a daily basis and had three developers on it. The team that fixed Healthcare.gov fit inside a single mansion. You do not need a large team to build great technology.

The second reason is the human impact this has. This broken technology at millions of wasted taxpayer dollars has taken that money from available social services. It has made it more challenging for the most vulnerable among us to qualify and register for the social services they are entitled to. This impacts on the Rhode Island economy and the faith of people in their government. In an era where people trust government less and less, we need it to make better decisions about technology so people have more faith in it. We can and should do better.

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This work by Matt Zagaja is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.